Refund policy

30-Day Return Guarantee

We want grooming to be easier for you and your pet. If a Freshly Bailey product doesn’t work for your pet, tell us within 30 days of delivery and we’ll make it right, even if you’ve used it. This includes sale items and opened shampoo and sprays.

How to start a return
Email us at hello@freshlybailey.com with your order number and a quick note about what didn’t work. We’ll reply with the return address and instructions. Return shipping is paid by the customer. Please contact us before sending anything back.

Damaged, defective or wrong item
Check your order when it arrives. If something is damaged, defective or not what you ordered, contact us right away and we’ll replace it or refund you. You won’t pay return shipping when the mistake is ours.

What’s not covered
Gift cards. Orders placed on Amazon follow Amazon’s return policy.

Exchanges
Need a different size or product? Email us and we’ll help you swap it.

Refunds
Once your return is approved, we’ll refund your original payment method. Your bank may take a few days to post it.